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About Us

Trying To Be Different

Our Mission

To be the unequaled provider of superior remediation and
restoration services by consistently improving the quality of our offerings; to add value for clients through innovation, foresight, integrity, and aggressive performance; and to serve with character and purpose that brings honor to the insurance industry.

The goal being that the homeowner is delighted with our services, feels that you served them well and as a result wishes to remain one of your loyal customers.

Various experiences, both ours and others tell us that there are numerous ways to ease the life of an adjuster. Consider the following five ways a contractor can make things easier:

1. During the emergency and mitigation phase, keep the adjuster aware of potential issues related to the cause or various hazards such as mold or asbestos or other safety concerns;
   

2. Deliver accurate/complete/timely estimates which answer questions, don’t require additionals/changes and speed up the entire claim settlement process;
   

3. Do anything/everything to please the homeowner. Live up to commitments and respect their time. Get the work done quickly and professionally and leave them feeling very satisfied with how their ‘insurance company’ took care of them in their time of need;
   

4. Keep communications open with the adjuster and keep him aware of any concerns and issues the homeowner may have in the event that they call him looking for answers.; and
   

5. Follow the approved estimate and let the adjuster discover during the re-inspection that there are no significant differences between what they paid for and the work that the contractor performed.
   
   

What Makes a Great Contractor…

• The contractor does their jobs exactly as they are supposed to while considering the heightened risks associated with mold, bacteria and general health and safety issues: doing everything according to industry standards, using the right methodologies and reducing liability resulting from poor workmanship;
  
  
• The contractor invested the time and energy into understanding the needs of the insurance company and works with your adjuster in a way that makes their job less complicated;
  
  
• The insured only had complimentary things to say about the insurance company, the adjuster and the contractor in regards to the way their claim was handled because they felt like they were being taken care of by the insurance company right from the very beginning; and
  
  
• The experience acquired by your company and the contractor was used collectively to figure out how to advance our approach, methodologies and processes towards improving quality and providing better customer service — enabling the industry as a whole to reap the benefits of what this knowledge could provide.

Why JIT?

Every claim is handled as a project that has a beginning and an end. Included in the project plan are accountability, commitment, quality, satisfaction and final acceptance of the work results. Our strength in project management, systematic processes and business operations is what makes us so successful and includes:

Focusing first on understanding the requirements for each claim and putting together an effective plan that deals appropriately with the type of loss;

• Performing our emergency services in a way that ensures: a) the health of the occupants of the damaged structure is protected against any/all potential health risks associated with fire/water damage and b) the structure is cleaned, disinfected and dried properly before repairs are scheduled to ensure that when a claim is settled, it stays settled;
  
  
• Planning the work that has to get done to restore the home/business to its pre-loss condition;
  
  
• Identifying the resources requirements and committing them to a schedule;
  
  
• Establishing communications channels and keeping all stakeholders informed in regards to potential risks, change requests and progress;
  


• Having the work performed, all the while controlling costs and monitoring results and keeping the insured informed in regards to progress; and
  
  
• Finally, once work is completed, doing a walk through with the insured, identifying and addressing remaining concerns and getting final sign-off.
  

Our Way

When a claim is assigned to JIT, it is assigned to a team. The accepted responsibility of this team ensures that:

• One resource is always focused on the administrative side of the claim, ensuring paper work gets done in a timely manner and the relationship between JIT and the Adjuster is managed accordingly; and
  
  
• Another resource is focused on ensuring that the work is performed according to the estimate, costs are controlled and the relationship between JIT and the insured is managed to guarantee customer satisfaction.
  

This approach ensures that everything that needs to get done to bring a claim to a successful conclusion gets done, to the satisfaction of all parties.

What Does This Mean to You?

In this day of down-sizing, corporate expectations are such that the same workload can be handled with fewer resources. Typically, the result is that Adjusters are asked to manage more claims, while still ensuring that corporate requirements are satisfied and claims are handled to the satisfaction of the insured. Throw in a contractor that performs poorly and the adjuster’s life becomes uncomfortable and perhaps even a little stressful.

Being aware of most of the potential problems, JIT knows there are things that a contractor can do to successfully see a claim through from start to finish and to increase the likelihood of a smooth and successful sign-off. To us, it’s all about management, ensuring that designed processes are followed consistently. If we are successful at that, we believe we can contribute to freeing up some of your time to allow you to do some of the things that matter most to you.

The Proof

Don’t just take our word for it. Ask around!

• During the major floods in Ottawa in Sept 2004, one of JIT’s senior estimators, over a 4- 5 month period, successfully closed 126 claims assigned to him by one insurance company. After a series of re-inspections, he received a visit from a senior claims manager of that company and was told that his estimates and the repairs that were performed were so closely matched that if it were up to him, our estimator would be handling all of his company’s claims. That has to say a lot about our ability to serve your insurance company.
  
  
• JIT is already preferred contractors for some major insurance companies and committed to care for their customers in the Ottawa and Eastern Ontario region. Our selection demonstrates that JIT has been able to meet or exceed claims industry standards of professionalism, guaranteed workmanship and customer satisfaction and this qualifies us to do any insurance work. And though JIT may not be on the preferred contractor list of your insurance company, we believe that its likely that we have already handled some of your claims and it’s only a matter of time before you recognize the value that we would bring to your customers.
  
  
• Upon request, we would be happy to provide reference letters and/or names and phone numbers of clients who have expressed a high level of satisfaction with the work performed by JIT—and are willing to provide a testimonial on our behalf!